Shipping policy
Last updated: June 3, 2026
At Rovelanix, we are committed to providing a smooth and transparent shipping experience for all customers. Please review the following shipping policy before placing an order.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. If your order is placed during these periods, processing will begin on the next business day.
In rare cases, processing may be delayed due to high order volume, extreme weather conditions, or other unforeseen disruptions. In such cases, orders will be processed once normal conditions resume.
Shipping Time
Once shipped, estimated delivery time is approximately 30–45 business days, depending on your location and local logistics conditions.
Delivery times are estimates and may vary due to external factors such as carrier delays, customs processing, or transportation disruptions.
Shipping Fees
Shipping costs vary depending on your location and order details. Any available shipping options, including applicable free shipping thresholds, will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment at any time using the following website:
https://www.17track.net/en
Please allow 3–5 business days for tracking information to become active.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact us. We will work with the carrier to investigate the issue and assist you accordingly.
Contact Information
If you have any questions about shipping, please contact us:
Legal Representative: Melanie Harding
Email: admin@rovelanix.com
Phone: +1 667-272-9057
Business Address: 10840c Powell Rd, Frederick, MD 21702, United States